Reopening and Welcoming You Back

Reopening and Welcoming You Back

Know Before You Go

The best way to prevent the spread of the virus is to wash your hands. We will be able to continue performances at the Lougheed Centre if we all follow these guidelines. Let’s work together on this.

Wash Your Hands


The University of Alberta, Augustana Campus currently has no public use space open to the community. To assist with creating a safe environment for all the students on campus, we ask that you please limit your visit to the Jeanne & Peter Lougheed Performing Arts Centre.

Which Theatre Entrance Should I Go To? A greeting station on the north plaza has been created for patrons. Greeters will check your tickets and guide patrons to the North or South (the Verda McNeil Plaza) entrance depending on their seat placement. 

Tickets will be scanned upon your arrival, please have your tickets out and ready when you arrive.

Arrival Times: Please plan to arrive 15 to 30 minutes before showtime. The house will open to seating 30-minutes before showtime, due to our restrictions, latecomers will not be allowed in the theatre.

Arrival times


Physical Distancing: Markers are clearly placed within the lobby and open spaces of the Lougheed Centre. These distancing markers are guides to help patrons monitor their physical distancing. Please follow these guides as they ensure safety for attendees and allow us to continue planning and hosting performances.

Physical Distancing of 2-metres

Masks: Wearing a mask to performances at the Lougheed Centre is mandatory. Not only do masks ensure protection of oneself, they also prevent transmission. Following the mask guidelines ensures we can continue to host live events.

Masks are required to attend performances

Sanitizer: Sanitizer has been placed strategically in marked locations within the Lougheed Centre to allow patrons, staff and volunteers to sanitize their hands if they inadvertently come into contact with others.

Sanitizer in Marked LocationsPosters: The Lougheed Centre has also placed posters strategically within the building to remind patrons and staff of the need for care.

Beverages: For now, the concession and bar is closed.

Wash Your HandsRestrooms: Please respect physical distancing where possible in the restrooms. We have turned off the dryer fans in the restrooms and have provided paper towels for patrons to dry their hands after washing. Wash your hands for 20 seconds. 

Building & Theatre Capacity: Gathering capacity in the Lougheed Centre is based on Alberta Health Service’s relaunch guidelines. Currently, 100 maximum people are allowed for seated gatherings in our Cargill Theatre. As the province’s relaunch strategy moves forward, those guidelines may change, which will be entered on this page.

Seating: All seats in the Cargill Theatre have been mapped to allow a maximum number of attendees under Covid-19 guidelines while keeping 2-metre distancing. Family/cohort seating allows groups of 1-4 people to sit together.

Seating Tickets

If You Feel Sick: If you are sick or feel sick, or have Covid-19 symptoms, you must stay home. If you have a family member who is sick, you must stay home. Click here for more details on what to do if you’re sick. See our ticket return policy for more information if you do become sick.

Stay Home if You Feel Sick

Click here to learn other ways you can help prevent the spread.

See how we disinfect the Cargill Theatre after every performance.


We have taken enhanced health and safety measures – for you, our other guests, volunteers and staff. You must follow all posted instructions while visiting the Jeanne & Peter Lougheed Performing Arts Centre.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Government of Canada – Public Health, senior citizens and guests with underlying medical conditions are especially vulnerable.

By visiting the Jeanne and Peter Lougheed Performing Arts Centre, you voluntarily assume all risks related to exposure to COVID-19.

Contact Tracing

We encourage all of our patrons to download the Province of Alberta’s contact tracing app (Google Play & iOS) and use it whenever you’re out and about, including when you attend a performance at the Lougheed Centre in Camrose.

Click here for the province’s FAQ on the contact tracing app.

Your contact information may be disclosed to Alberta Health Services for the purpose of contact tracing or as otherwise required by law or by public health orders. Otherwise our Privacy Policy remains the same. 

Get digital access tickets!

What is digital ticket access?

Fostering a love of the arts is something we’re extremely passionate about at the Lougheed Centre, which is why we added digital access to our offerings.

With digital access, you can now buy tickets to a performance and watch from the comfort of your own home. Plus, if you’re busy and can’t watch the performance that same night, you’ll be able to access the performance for three days after the live show.

Buy one access link for a live stream performance and watch with the whole family!

The steps for purchasing digital access are the same as when you buy in-person tickets online, except in this case, you select the digital option. Once payment is made, you will access the video link from our website under Shows and Events. Click on Digital Ticket Access, then simply log into your account and click on the video link for the performance.

Want to see the quality of our live feed? You should check these links from shows recorded in August 2020: Shelley Jones A Touch of Cole, The Carolines, and Garrett Gregory.

We want our patrons, staff and volunteers to be safe as we move forward with programming at the Jeanne and Peter Lougheed Performing Arts Centre.

As public health authority restrictions begin to ease, we’re excited to welcome everyone back, while also keeping in line with health guidelines. Staff at the Lougheed Centre have been working behind-the-scenes preparing measures to function safely in this Covid-19 environment.

Our planning was complemented with feedback provided directly from patrons and volunteers answering our survey questions to gauge where/how you would feel safe.

Digital Access Tickets tutorial

We’ve put together a quick tutorial on how the digital access ticketing works and how to watch a show from your account. Check it out!